CLIENT CONCIERGERESPONSE TIME < 24H
Support & Vault Assistance
Direct inquiry portal for order tracking, shipment verification, wholesale requests, and technical product questions.
local_shipping
Order Tracking
Need real-time carrier status or adult signature dispatch info?
dispatch@renok.livestorefront
B2B & Wholesale
Lounge display tubs, retail cartons, and master case inquiries.
wholesale@renok.liveverified_user
Compliance & 21+
PACT Act age check questions and state shipping compliance.
legal@renok.livescience
Terpene & RH Care
Borosilicate humidity storage instructions and freshness verification.
lab@renok.liveTRANSMIT DIRECT MESSAGE
Send a Support Request
Our dispatch operations team monitors tickets 7 days a week.
INSTANT ANSWERS
Frequently Asked Questions
Common questions regarding orders, adult signature protocols, and Dominican leaf storage.
In compliance with federal regulations and the PACT Act, all shipments containing tobacco or roll-your-own leaves require an adult (21 years or older) with valid government photo ID to sign upon delivery. Unattended drop-offs are strictly prohibited.